Refund Policy:
Due to the bespoke, service-based nature of professional cleaning and the direct allocation of labour, equipment, and specialised cleaning solutions, Cleaning Crown Solutions does not offer monetary refunds once services have been rendered.
Our Service Commitment:
Your satisfaction is our priority. If you feel any cleaned area or item does not meet our standard of workmanship, please notify us within 24 hours of service completion (or upon delivery/collection from our Rug Spa). We will gladly inspect and assist in trying to remedy the specific affected area/item.
Collection/Delivery:
Collection/delivery of carpets, rugs, upholstered items, or any other item that needs to be cleaned, can be done at our physical location situated at Unit 12 Kyalami Park Ballito. We also offer a 10km radius free-delivery/pickup service. Any collections/deliveries that are done outside of a 10km radius will attract a Travel surcharge.
Stains, Odours & Pre-existing Wear:
While we utilise industry-leading extraction, encapsulation, and stain-treatment techniques, results depend heavily on the age, fibre composition, and prior condition of the material. Deep-set stains, permanent discolouration, sun damage, worn pile, or ingrained pet urine odours that have compromised the fibres cannot always be completely reversed. The inability to fully remove permanent pre-existing damage or deep stains does not constitute grounds for a refund.
Cancellations & Rescheduling:
We kindly ask for at least 24 hours’ notice should you need to reschedule or cancel a booking, allowing us to adjust our team and logistics accordingly.
General:
By accepting these terms, Cleaning Crown Solutions will perform the services as described in all quoted/invoiced documents. Commencement of work is subject to availability of water and electricity supply. Quoted/invoiced prices do not include removal/moving of furniture or any other interior/exterior household items from designated work area. Any additional work not covered in any given quote/invoice will incur additional charges. The client agrees to release Cleaning Crown Solutions of any or all liability for injuries sustained due to equipment placement to include injuries from tripping, falling, striking equipment, falling debris or equipment. Cleaning Crown Solutions is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows, doors, electrical fittings and cracks in concrete foundations can make this unavoidable.
Media Release:
The client agrees to allow Cleaning Crown Solutions to utilize any photos, descriptions, reviews, quotes, or videos of the property, excluding address information, in the context of marketing or advertising for the company. Cleaning Crown Solutions will use these items described in this section without any compensation to the Client. The client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above examples of media. This does include the use of photos, testimonials and videos posted or displayed online, such as social media.
Agreement to Terms:
This agreement to provide the services, as detailed, is in no way a guarantee that stains and/or odours will be removed completely. Cleaning Crown Solutions strives for 100% customer satisfaction and will work with the client when this does not occur. By accepting any given quote/invoice, the client agrees that all the specifications and conditions are satisfactory and hereby accepted unless written terms outside of this agreement have been agreed upon. You, the client, hereby authorise Cleaning Crown Solutions to do the work as specified on the detailed quote/invoice. You release Cleaning Crown Solutions from property damage, including but not limited to: loose siding, windows, paint or any type of trim. Any damages due to the above are the responsibility of the owner/client.